QFMs connect to Wi-Fi and report sensor readings to qfmonitoring.com<\/a> every 5 minutes, and check for new settings every 15 minutes. If a QFM hasn’t reported in 3 hours, it is marked Inactive<\/strong>. Sensor readings are still saved to the onboard SD card during a comms outage and uploaded once the device reconnects, so no data is lost.<\/p>\n Communication problems are most often power problems — work through the steps below in order.<\/em><\/p>\n About the live status display:<\/strong> if the QFM Unit Information page shows a yellow “last seen” warning, that’s an early heads-up. Units are only marked Inactive<\/em> after 3 hours of silence.<\/p>\n Confirm your network can reach qfmonitoring.com<\/a>. Each control box requires:<\/p>\n If the QFM has never been programmed for your network — or if your network credentials have changed — you’ll need to bring it back through the factory setup network first.<\/p>\n Out of the box, every QFM control box broadcasts and connects to:<\/p>\n This is the factory bootstrap network only. Once configured, the QFM joins your Wi-Fi and these credentials no longer apply to that unit.<\/em><\/p>\n Once the unit is connected through QF_Config to qfmonitoring.com<\/a>, you can reprogram the control box (or all of your QFMs) to your desired credentials from your dashboard. See this short video: https:\/\/www.youtube.com\/watch?v=ofJhqg-sVNA<\/a><\/p>\n Note:<\/strong> reprogramming requires a qfmonitoring.com account. If you don’t have one, contact your installer or QuickFreeze support.<\/p>\n For more detail, see our QFM Networking Information Sheet<\/a>.<\/p>\n1. Check Power<\/h2>\n
\n
\n
2. Check the Network<\/h2>\n
\n
3. Initial Setup or Reconfiguration<\/h2>\n
\n
4. Still Not Working?<\/h2>\n